Late Arrivals
To ensure a seamless experience for both our valued clients and dedicated staff, we kindly request punctuality for all appointments. Your timely arrival allows us to maintain the high standard of service you deserve.
In the event of tardiness, we operate on the following policy:
- Clients arriving more than 15 minutes late will incur a $20 fee.
- Clients arriving more than 30 minutes late will forfeit their original appointment and will be promptly rescheduled.
We appreciate your understanding and cooperation in upholding this policy, which enables us to accommodate all appointments effectively while respecting everyone's time. Thank you for your cooperation.
Late cancellations
no-shows
To ensure fairness and uphold our commitment to all our clients, we have implemented a no-show policy:
- Failure to attend your scheduled appointment without proper cancellation will result in a fee of 25% of your booked service(s).
- Additionally, a non-refundable deposit of 25% of your service(s) will be required for future bookings.
Repeated instances of no-shows are taken seriously:
- If you no-show for two appointments, your access to our studio for services will be terminated, and immediate payment of the incurred service fees will be required.
We value your understanding and cooperation in respecting our appointment system, which allows us to serve all our clients effectively.
service guarantee & refunds
At TanMBronze, your satisfaction is paramount to us. If for any reason you're not completely satisfied with your tan, we encourage you to reach out to us promptly.
Please notify us during your treatment or within 24 hours after your service has been completed. We are dedicated to our clients' happiness and will promptly address any concerns or issues that arise within this timeframe.
Should there be an irreversible error on our part, you may be eligible for a refund. We are committed to ensuring that every client leaves our studio feeling confident and delighted with their tan.
Your satisfaction is our top priority, and we appreciate the opportunity to make things right if you're not completely satisfied with your experience at TanMBronze.
health history
To ensure your comfort and safety during your visit, we kindly ask that you disclose any pertinent health information to our specialists. This includes allergies, physical conditions, disabilities, or if you are pregnant. Your well-being is our priority, and this information allows us to tailor our services accordingly.
Should you experience any discomfort or unusual symptoms during your treatment, please promptly inform your service provider. Your feedback is essential in ensuring a positive experience for you.
It's important to note that withholding relevant health information before or during your appointment may result in complications for which we cannot be held responsible. Open communication ensures a safe and enjoyable experience for everyone at TanMBronze.
